Terms & Conditions

1. Who We Are

• We are a community sports centre run by Alt Valley Community Trust.

2. Membership

• A membership lets you use our facilities.
• Memberships are for one person only and cannot be shared.
• You must follow these rules to keep your membership.

3. Who Can Join

• You must be 18 or over to join.
• If you are under 18, a parent or carer must agree.
• We can refuse or end a membership if the terms and conditions are not followed.

4. Paying for Membership

• Membership fees must be paid in advance.
• We accept payment by card, direct debit, or other approved methods.
• Fees are not refundable, unless the law says otherwise.
• We will give notice if prices change.

5. Cancelling or Pausing Membership

• You can cancel your membership at any time via the app or in person at the centre.
• In special cases (for example illness), we may allow you to pause your membership.
• Please speak to staff if you need help.

6. Using the Centre

• Please follow staff instructions and centre rules.
• Some areas may close for repairs, cleaning, or events.
• Please be respectful to staff and other members at all times.

7. Health and Safety

• You use the centre at your own risk.
• Only do activities that you feel well enough to do.
• Please tell staff immediately if equipment is broken or if someone is hurt.

8. Behaviour

• We do not allow:
  • Bullying or harassment
  • Dangerous behaviour
  • Damage to property
• Bad behaviour may result in:
  • A warning
  • Suspension
  • Membership being ended (without refund)

9. Personal Belongings

• Please look after your own belongings.
• We are not responsible for lost or stolen items.
• Lockers are for temporary use only.

10. Your Information

• We keep your personal information safe and secure.
• We only use it to manage your membership and contact you about the centre.
• It is your responsibility to keep your personal details up to date and ensure are
  changes are updated as soon as possible.
• We follow UK data protection laws.

11. Changes to These Rules

• We may update these rules from time to time.
• We will let members know if changes are important.

12. Need Help or Have Questions?

Please contact us via the app or in person at the centre and we will do our best to help